Privacy Policy

At PDF Master, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

We may collect the following types of information:

  • Personal information you provide when contacting support or subscribing to updates.
  • Technical data such as IP addresses, browser type, and usage data to improve our services.
  • Files you upload and process using our PDF tools — these are only used to perform the requested operations and are deleted afterward.

How We Use Your Information

Your data is used solely to provide and improve our PDF tools and services, respond to your inquiries, and maintain security. We do not sell or share your personal information with third parties.

File Handling and Security

Files uploaded to PDF Master are processed securely using encryption and HTTPS protocols. Files are automatically deleted from our servers after processing to protect your privacy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. Cookies are small data files stored on your device that help us recognize your browser and remember your preferences.

Types of cookies we use include:

  • Essential cookies: Necessary for the basic functioning of the website.
  • Performance cookies: Help us understand how visitors interact with the site by collecting anonymous usage data.
  • Functionality cookies: Remember your preferences and settings to improve your experience.

You can manage or disable cookies through your browser settings; however, disabling some cookies may affect site functionality.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Uploaded files are deleted immediately after processing unless otherwise specified.

If you subscribe to newsletters or updates, your contact information will be stored until you choose to unsubscribe.

Your Rights

You have the right to access, modify, or delete your personal information. To exercise these rights or for any privacy-related questions, please contact us.

GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time where we rely on your consent to process data.
  • Receive a copy of your personal data in a portable format.

To exercise these rights, please contact us at support@pdfmaster.co.za. We will respond within the timeframes required by law.

CCPA Compliance (For California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to:

  • Know what personal information is collected about you.
  • Request deletion of your personal information, subject to certain exceptions.
  • Opt-out of the sale of your personal information (Note: PDF Master does not sell personal data).
  • Not be discriminated against for exercising your privacy rights.

To make a request under CCPA, please contact us at support@pdfmaster.co.za. We will verify your identity before processing requests.

POPIA Compliance (For South African Users)

In accordance with the Protection of Personal Information Act (POPIA), we commit to:

  • Collect and process your personal information lawfully and transparently.
  • Only use your information for the purpose for which it was collected.
  • Secure your information against unauthorized access, loss, or damage.
  • Allow you to access, correct, or request deletion of your personal information.
  • Ensure that personal data is only shared with trusted third parties when necessary and with your consent.

To exercise your POPIA rights or for any inquiries, please contact us at support@pdfmaster.co.za.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@pdfmaster.co.za.